The Communications Division is a Public Safety Dispatch facility that operates 24 hours a day, seven days a week. Professionally trained Communications Specialists process calls received from the public and with the aid of computerized dispatch technology, dispatch Police, Fire and/or EMS units as needed. The Communications Division is responsible for maintaining the department's radio, mobile data and telephone equipment. Division personnel provide information to the FBI and other police agencies via the National and Texas Crime Information Center networks.
– Ellen Toliver“When you overhear from a Parkland doctor, ‘If I ever have a heart attack I hope I’m in Farmers Branch when it happens,’ you know you’re in capable hands with the FB Fire Department. Our Police Department is equally effective and highly visible. We have the deepest appreciation for the dedicated professionals we have looking out for us every hour of every day.”