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“The most impressive thing about living in Farmers Branch is the friendliness of its people and their community spirit. The services provided by our city are outstanding. Even after living in Farmers Branch for well over 50 years, our pride in our city continues going strong.”

– Doris Chester, Farmers Branch resident
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Contact Information

City of Farmers Branch
Utility Billing Division/Customer Service
13000 William Dodson Parkway, PO Box 819010
Farmers Branch, TX 75381-9010
Phone: 972.919.2525

Customer Service Office Hours

  • Monday through Thursday 8:00 a.m. to 5:45 p.m.
  • Friday  8:00 a.m. to 4:45 p.m.
  • Closed Saturday & Sunday

New Service Requests

You can request new residential or commercial services online following the links below, or by calling customer service at 972.919.2525 between 8:00 a.m. and 5:45 p.m.

Cancel/Disconnect Service

You can cancel/disconnect your service by logging into your utility account online, or by calling customer service at 972.919.2525 between 8:00 a.m. and 5:45 p.m.

Emergencies

To report water leaks, sewer back-ups or other water emergencies, call 972.919.2600. After hours, call The Police Department at 972.484.3620. On-call personnel will be notified.

Residential Garbage

Call 972.919.2597 for further information.

Questions?

View Billing FAQs or Utilities FAQs or call Utilities Customer Service at 972.919.2525.