Customer Service Office Hours:

* Monday through Thursday 8:00 am — 5:45 pm, Friday  8:00 am — 4:45 pm.

Payment Methods:

          * In Person:

          * Drive thru:

          * Night Depository:

          * Credit Card:

          * Bank Draft:

          * Mail:

          * Internet / Web:

* Customer Service, City Hall 13000 Wm Dodson Pkwy.

* Drive thru-City Hall in the northeast parking lot by the tennis courts.

* Night Depository-City Hall in the northeast parking lot by the tennis courts.

* Call Customer Service at (972)919-2523 to have your Payment charged to your Visa, MasterCard or Discover.

* Call Customer Service at (972) 919-2526 to initiate a Monthly draft from your bank account or sign/mail in the form on this page.

* Payments may be mailed to: City of Farmers Branch, P0 819010, Farmers Branch, TX 75381-9010. Please allow sufficient time for delivery.

* Online payment : www.farmersbranch.info/eutility

Emergencies:

* To report water leaks, sewer back-ups or other water Emergencies call (972) 919-2600. After hours, call The Police Department at (972) 484-3620. On-call Personnel will be notified.

Billing Information:

            Due Date:

            Penalty:

            Cut-off Date:

* By 12:00 noon. Payments received after 12:00 noon are posted to the next business day. Bill is due within 15 Days of the billing date.

* A penalty of five (5%) percent of total amount due will be added if payment is received 25 or more days after the billing date.

* Service is subject to disconnection on bills with a Past balance. Customers will be assessed a $20.00 Service charge.

Residential Garbage:

* Call (972) 919-2597 for further information.